Product Sample Operations Specialist

Greenville, SC
Full Time
Gerber Childrenswear
Mid Level

Company Overview

At Gerber Childrenswear we stand for quality, everyday comfort, and safety. From the clothes we design, to the fabrics we select, to our focus on sustainability and community, we have got what baby needs for their first 1000 days and from one generation to the next. 

Our Team 

Our mission is to be trusted partner to those all responsible for the parenting journey.  We do this by seeking every day to answer the question -Will this be safe and bring comfort and joy to every child?  
We are dedicated to our mission and passionate about collaboration, moving quickly, breaking down barriers, leveraging technology, eliminating bureaucracy and constantly striving to evolve. Our cultural foundation is built on quality, trust, and value, all bundled together in 90 years of happy little clients while focused on continuously improving to ensure many more years of happy little clients

This is a full time, hybrid role with our office in Greenville. This position does require 3 days in office and 2 days that can be completed remotely from home.

Who We Are Looking For:

The Product Sample Operations Specialist is responsible for owning and optimizing the end-to-end sample management process to support sales, marketing, and product development initiatives. This role oversees sample flow, establishes priorities, and ensures alignment with business timelines and customer requirements. The position requires independent judgment to evaluate competing priorities, resolve operational challenges, and implement process improvements that enhance efficiency, accuracy, and visibility across the sample lifecycle. This role plays a key part in supporting business performance by ensuring sample readiness, reducing delays, and improving operational execution.

What You'll Do:

Process Ownership & Optimization

  • Own and continuously improve the end-to-end sample management process, from receipt through final delivery
  • Evaluate existing workflows and implement process improvements to increase efficiency, reduce rework, and improve visibility
  • Develop, maintain, and enhance tracking tools, reporting, and documentation to support decision-making and operational control
  • Identify root causes of delays, errors, or inefficiencies and implement corrective actions
Prioritization & Decision-Making
  • Independently prioritize sample requests based on business impact, timelines, and account requirements
  • Exercise judgment in resolving conflicts between competing deadlines, limited sample availability, and stakeholder needs
  • Determine appropriate shipment methods, packaging approaches, and escalation paths to ensure timely delivery
Cross-Functional Coordination
  • Serve as the primary point of contact for sample operations across Sales, Product Development, Packaging, and Marketing teams
  • Align sample requirements with seasonal timelines, product launches, and business priorities
  • Provide recommendations to improve sample readiness, presentation standards, and execution processes
Operational Execution Oversight
  • Oversee sample preparation and ensure adherence to company and customer standards for packaging, labeling, and presentation
  • Monitor sample flow and shipment status, proactively addressing delays, discrepancies, and risks
  • Ensure compliance with account-specific requirements (e.g., Walmart, Target, Costco)
Reporting & Business Support
  • Track and report on sample status, timelines, and performance metrics
  • Provide visibility to stakeholders on risks, delays, and execution status
  • Support seasonal planning by aligning sample needs with broader business objectives
Sample Room & Inventory Management
  • Oversee organization and management of sample inventory and storage processes
  • Establish standards for inventory control, organization, and supply management
  • Ensure operational readiness through effective management of materials and resources
Shipping & Compliance
  • Oversee shipment execution, including domestic and international shipments
  • Ensure accuracy of shipping documentation, including commercial invoices
  • Manage relationships with shipping providers and resolve issues as needed
Who You Are:

Qualifications
  • Associate’s degree or equivalent work experience required
  • 3–5 years of experience in product coordination, merchandising, logistics, or a related field
  • Experience working with physical product, inventory, or sample management preferred
  • Basic knowledge of garment construction and packaging standards is a plus
Technical Skills
  • Proficiency in Microsoft Office (Excel, Outlook, PowerPoint)
  • Experience with shipping systems (e.g., FedEx) preferred
  • Ability to track and manage data, reports, and process documentation
  • Familiarity with inventory, product tracking, or sample management processes
Skills & Abilities
  • Highly organized with strong attention to detail
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Self-motivated and able to work independently with minimal supervision
  • Strong communication skills with the ability to collaborate cross-functionally
  • Proactive problem-solver with the ability to identify process improvements
Physical Requirements
  • Ability to lift and move cartons up to 40 lbs
  • Ability to stand, bend, and move throughout the day as needed
  • Ability to perform hands-on tasks related to sample preparation and handling
  • Must be comfortable working with inventory, samples, and shipping materials in a fast-paced environment
What We Offer:
  • Competitive Pay – We believe in rewarding success and showing our employees just how much they’re valued in a variety of different ways, including compensation. 
  • Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
  • Time away from work - Sometimes we need time away to be with family, enjoy our hobbies, focus on our health or just simply recharge. We are committed to helping our employees create a work-life harmony!
  • Growth and Development - We are constantly seeking to offer opportunities and support for personal and professional development.
  • Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. We offer access to benefits, programs and education to help our employees to protect income, pay for expenses and invest in the future. Including a generous 401K match!
  • Extras, discounts and perks - Generous discounts to our company and related companies, is just one of the cool extras we offer!

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